Effective Date: 01/12/2024

We value your satisfaction and aim to provide a seamless experience. Please review our refund and cancellation policy below.

1. Refund Policy

1.1 Eligibility for Refunds:

• Refunds are applicable under the following conditions:
  • The Package or service was not delivered as promised.
  • There is a defect or issue with the Package or service beyond acceptable standards.

1.2 Refund Process:

• To request a refund, contact us at contact@gruhmitra.com within 7 days of the transaction.
• Provide your receipt or proof of purchase and a detailed explanation for the refund request.
• Approved refunds will be processed to the original payment method within 7 business days.

1.3 Non-Refundable Items/Services:

• Once you purchase package, It is not refundable.

2. Cancellation Policy

2.1 Order Cancellation by Customer:

• Orders/services can be canceled within 24 hours of placing the order for a full refund.
• Cancellation requests beyond the specified window will not be eligible for a refund.

2.2 Cancellation by Us:

• We reserve the right to cancel an order or service due to unforeseen circumstances, such as:
  • Lack of availability.
  • Payment issues.
• In such cases, you will be notified immediately, and a full refund will be processed.

3. Exceptions and Special Cases

• If you experience exceptional circumstances, please contact us directly at contact@gruhmitra.com, and we will work to resolve the issue on a case-by-case basis.

4. Contact Information

For any questions regarding this policy, please contact us:

• Email: contact@gruhmitra.com